We strive to ensure your satisfaction with our products. Please review our refund policy below:

  • Merchandise and Supplies: Returns are accepted with a 10% restocking fee.
  • Custom Commissions: Non-refundable.
  • Ready-Made Train Cases: Non-refundable.

Need help?

If you have any questions or need further assistance, please contact our customer service team at rachel@neonmoonsewing.com for questions related to refunds and returns. Thank you for your understanding and support